Design Thinking as a Strategy for Innovation in Public Sector Health Schemes

Wednesday 01/10/18 7:00 am – 8:00 am
Location: Virtual

The ILO’s Impact Insurance Facility and the Joint Learning Network for Universal Health Coverage are delighted to invite you to a webinar on “Design Thinking as a Strategy for Innovation in Public Sector Health Schemes” on January 10,  2018.

While well known in some private sector industries, design thinking is relatively new in the public sector health scheme space. This webinar showcases the application of design thinking to redesigning the renewal process for the National Health Insurance Scheme (NHIS) of Ghana, with great success. Having an easy to use renewal process is a key factor in ensuring that those who join the scheme stay in the scheme, which is essential for ensuring population coverage.

About Design Thinking:
Traditional methods for testing new products, processes and policies can involve expensive studies and pilots, which consume time and resources and ultimately may never be fit for purpose. There is, however, a more agile approach to problem solving and innovation: design thinking.

Design thinking is a methodology used to solve complex problems that starts with people and ends with innovative solutions tailor-made to suit their needs. A design mindset is solution-focused and action-oriented. The methodology draws upon logic, imagination, intuition, and systemic reasoning to explore possibilities for user-centric solutions. It involves conducting multiple rounds of user-research and market testing through a quick and inexpensive process that also fosters empathy and understanding of the user within the organization.

Panel Speakers:

  • Dr. Lydia Dsane-Selby, Deputy Chief Executive, Operations, NHIA Ghana and JLN Member
  • Shilpi Nanda, ILO Fellow at the NHIA Ghana
  • Additional experts on design thinking

The webinar will be moderated by Lisa Morgan, Technical Officer with the ILO's Impact Insurance Facility and will run for 60 minutes.

How to Register
To register for the webinar, please click here. For any questions, please e-mail Joost Tijdink:

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